User-Experience Design and Library Spaces: A Pathway to Innovation?

John A. McArthur, Valerie J. Graham


Libraries have responded to the rapid change in communication and information technology by developing an understanding of how their clienteles perceive and plan to use libraries in the 21st century. This article positions user-experience design and specifically Don Norman’s ideas about behavioral, cognitive, and reflective responses of consumers to products as a pathway for libraries to innovate through spatial design and behavioral practices. After a brief introduction to experience design, this study connects Norman’s design levels to emerging trends and innovations in library spaces.


Library; innovation; user experience design; information design; space; technology; proxemics

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ISSN: 1947-525X